Refund policy

At HomeDot, we want you to love every piece you bring home. If something isn't right, we're here to help.

1. Return Window

We accept return requests within 7 days of delivery. After 7 days, we cannot offer a refund or exchange.

2. Conditions for Return

Item must be unused and in the same condition received.

Must be in original packaging with all tags and components intact.

Accompanied by the original invoice or proof of purchase.

Sale or discounted items are final sale and cannot be returned.

3. Non-Returnable Items

Items that have been used, assembled, or installed.

Custom or personalised orders.

Items marked "Final Sale" or purchased during clearance.

Items damaged due to misuse or accidents on the customer's end.

4. Damaged or Defective Items

Contact us within 48 hours of delivery at homedot.new@gmail.com with your order number and clear photographs of the damage. We will arrange a replacement or full refund at no cost to you.

5. Return Process

Email homedot.new@gmail.com with your order number and reason for return. Do not send items back without prior approval — unapproved returns will not be processed. Return shipping costs are borne by the customer unless the return is due to our error.

6. Refunds

Once your return is received and inspected, refunds are processed to your original payment method within 5–7 business days. For Razorpay payments, allow 5–7 working days depending on your bank.