Shipping Policy

We aim to deliver your home décor products safely and on time across India.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation and payment. You will receive an email once your order has been shipped.

2. Estimated Delivery Times

Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 3–5 business days

Tier 2 & 3 Cities: 5–7 business days

Remote / Rural Areas: 7–10 business days

Kerala: 3–5 business days

These are estimates only. Actual delivery may vary due to factors outside our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on weight, dimensions, and delivery location. Free shipping may be available on orders above a minimum value as displayed on the Site.

4. Order Tracking

A tracking number will be emailed to you once your order is dispatched. Please allow 24 hours for tracking to become active.

5. Shipping Partners

We work with Shiprocket, Delhivery, BlueDart, DTDC, and other reliable courier partners for safe and timely delivery.

6. Delivery Attempts

Our courier partners will make up to 3 delivery attempts. After 3 unsuccessful attempts, the package will be returned to us and a re-delivery charge will apply.

7. Damaged in Transit

If your order arrives damaged, do not accept delivery. Contact us immediately at homedot.new@gmail.com with photographs. We will resolve with a replacement or refund.